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At Ride Kitesufing, we are committed to providing the highest quality kitesurfing lessons and ensuring your satisfaction. We understand that learning a new sport can be challenging, and we want to assure you that your investment in our lessons is protected. Therefore, we offer a comprehensive money back guarantee to all our valued customers.
Our Money Back Guarantee:
1. Satisfaction Guarantee: We guarantee that you will be satisfied with the quality of our kitesurfing lessons. If, for any reason, you are not completely satisfied with your lesson experience, please let us know immediately, and we will make every effort to address your concerns and ensure your satisfaction.
2. Skill Development Guarantee: We are confident in our instructors' expertise and teaching methods. However, if you feel that you have not made satisfactory progress in developing your kitesurfing skills after completing your lesson, we will refund your lesson fees in full.
3. Safety Assurance: Safety is our utmost priority. In the unlikely event of an accident or injury during our lessons due to negligence on our part, we will refund your lesson fees and provide any necessary assistance for medical treatment.
Terms and Conditions:
1. To be eligible for a refund, you must notify us within 7 days of completing your kitesurfing lesson(s) and provide a detailed explanation of your dissatisfaction or lack of progress.
2. Refunds will be issued within 5 working days of receiving your refund request and will be processed using the same payment method used for the original transaction.
3. Refunds will only be provided for the specific lesson(s) and original purchaser.
4. This money back guarantee is applicable only to individual and group lessons and not to any package deals.
5. This guarantee is valid for a period of 6 months from the date of your first lesson.
We are confident that our kitesurfing lessons will meet and exceed your expectations. However, in the rare event that you are not satisfied or feel that you have not made sufficient progress, we are committed to making it right. Your satisfaction and success in kitesurfing are our top priorities.
Please feel free to contact us at info@ridekitesurfing if you have any questions or concerns regarding our money back guarantee.